123 Languages

Payment and Cancellation policy for language lessons

All lessons/blocks of lessons must be paid for prior to the lesson

I understand that sometimes you might need to change your plans.

I would strongly encourage you to let me know well in advance if you cannot attend a particular lesson or are going to be away for a period of time.

A full refund will be given when I (the tutor) cancel the lesson due to unforeseen circumstances.

For pre-paid blocks of lessons:

If a student cancels a lesson, I (the tutor) will endeavour to send catch up work and/or set up a different time for a catch-up session (this might be shorter than the original lesson time).

For pay as you go lessons:

If the student cancels with more than 24 hours’ notice, a full refund will be issued.

If the lesson is cancelled with less than 24 hours’ notice, no refund will be issued.

If there are extenuating circumstances surrounding the lesson cancellation, then a 50% or full refund may be appropriate at the discretion of the tutor.

I reserve the right to terminate lessons in which case a full refund of paid lessons will be issued.